REFUND POLICY

Last Updated: November 15th, 2025

At Ray’s Seafood & Chowder Shack, we work hard to provide great food and excellent service. Because we are a small, family-owned business, all refund and cancellation requests are handled on a case-by-case basis.

General Policy

All sales—whether made in person, by phone, or online—are considered final unless otherwise approved by management.

Refunds, credits, or replacements are not guaranteed and are issued solely at the discretion of the location manager.

Eligability for Refunds or Credits

A request may be considered if:

There is a significant issue with an order
An order was not prepared as requested
An order was not received

However, the location manager has full and final authority to determine:

Whether a refund, credit, or replacement is appropriate
The amount of any refund or credit
Whether a request meets our criteria

No employee other than the manager on duty may approve a refund.

Cancelation

A. Dine-In & Takeout

Cancellations for dine-in or takeout orders may be accepted only with manager approval.

B. Online Orders

If your online order needs to be canceled, please contact the restaurant immediately.
Whether the order can be canceled and refunded is entirely up to the location manager.

Catering & Larger Orders

For catering or large orders:

Deposits may be non-refundable
Cancellation deadlines may apply
Any exceptions will be determined solely by the location manager

How to Request a Refund or Cancellation

To request a review, please contact:

Ray’s Seafood & Chowder Shack
2968 Lafayette Rd, Portsmouth, NH 03801
(603) 380-9103

Please include:

Your name
Order date and time
Items ordered
Reason for the request

Your request will be reviewed by the manager on duty, whose decision is final.

Final Authority

By placing an order with Ray’s Seafood & Chowder Shack, you acknowledge and agree that:

The location manager has complete discretion over all refunds and cancellations
All decisions made by the location manager are final and binding